Terms and conditions.

1. Scope and business use

This website is intended for distributors, wholesalers, importers, private-label brands and other professional buyers. By submitting an inquiry on behalf of a business, you confirm that you are authorized to provide its information and discuss a potential transaction. Website access does not create a supplier, agency, exclusivity or distribution relationship.

2. Catalogue information and availability

Product names, codes, descriptions and images identify catalogue references and may be updated. Images may show a representative pattern, scale or finish. Availability, specifications, intended use, regulatory status and suitability for a destination market must be confirmed in writing. ZEN may correct an obvious catalogue, typographical or pricing error before accepting an order.

3. Quotations and order acceptance

An inquiry or purchase order is an offer to discuss or buy; it is not accepted until ZEN issues written acceptance or otherwise confirms the order. The quotation states its validity period, currency, quantities, MOQ, pricing, payment terms, lead-time basis and included scope. If documents conflict, the signed agreement applies first, followed by ZEN's order acknowledgement, accepted quotation, agreed specification and these website terms, unless the parties expressly agree another order of precedence.

4. Prices, taxes and payment

Prices exclude taxes, duties, bank charges, freight and insurance unless the quotation says otherwise. The buyer must pay in the stated currency by the stated method and due date. ZEN may pause work or dispatch when an agreed payment, credit requirement, approval or buyer-supplied item is overdue. Ownership of goods transfers only as stated in the accepted order and to the extent permitted by applicable law.

5. Specifications, samples and changes

The buyer must identify critical dimensions, materials, tolerances, finishes, markings, packaging, performance criteria and market requirements before approval. A sample is a practical reference only for the features it represents. Requested changes after approval may affect price, MOQ and timing and are valid only when confirmed in writing. Reasonable manufacturing tolerances apply where an exact tolerance has not been agreed.

6. OEM artwork and buyer-supplied material

The buyer warrants that it has the right to use and authorize ZEN to reproduce all names, trademarks, designs, drawings, instructions and packaging content it supplies. The buyer is responsible for their accuracy, legality and market compliance and must protect ZEN from third-party claims caused by unauthorized buyer-supplied material. ZEN may refuse content that appears unlawful, misleading or infringing.

7. Production and lead times

A stated lead time is calculated from the milestones in the quotation, which may include cleared payment, final artwork, sample approval and complete buyer instructions. Estimates may be revised when the scope changes or a dependency is delayed. ZEN will communicate a material known delay and, where practical, agree a revised plan.

8. Delivery, risk and import

The accepted quotation identifies the delivery method, named place and applicable Incoterm. That term allocates transport cost, delivery obligation and risk. The buyer is responsible for destination import permissions, registrations, taxes, duties and clearance except where the accepted order expressly assigns a task to ZEN. More detail appears in the Shipping & Delivery policy.

9. Inspection, claims, returns and warranty

The buyer must inspect goods and report shortages, transit damage or apparent nonconformity within the period in the order documents, with reasonable supporting evidence. Latent defects should be reported promptly after discovery. No return may be made without written authorization. The applicable process, exclusions and remedies are described in the Returns & Warranty policy, which forms part of these terms unless the accepted order states otherwise.

10. Product and market responsibility

The buyer must assess fitness for its intended application and determine the laws, labeling, registration, instructions and post-market duties that apply in its destination market. ZEN will provide only those declarations, records or certificates confirmed as applicable to the quoted product. Resale claims made by the buyer must remain accurate and supported.

11. Website intellectual property

The ZEN name, site design, original copy, catalogue arrangement, graphics and product data are protected by applicable intellectual-property law. You may use the site internally to evaluate a supply relationship and may link to public pages. You may not republish, scrape for resale, remove notices, create a misleading affiliation or use ZEN material in another catalogue without written permission. Third-party marks remain the property of their owners.

12. Confidentiality

Information is confidential only where a signed nondisclosure agreement or another written agreement says so. Do not submit trade secrets through a public form before suitable confidentiality terms are in place. Each party remains responsible for protecting information it receives under any agreed duty.

13. Events outside reasonable control

Neither party is liable for delay caused by events beyond its reasonable control, including transport disruption, government action, natural events, conflict, epidemic, utility interruption or supplier failure that could not reasonably be avoided. The affected party must communicate the impact and make reasonable efforts to reduce delay. Payment already due is not excused.

14. Liability

To the fullest extent permitted by applicable law, neither party is liable for indirect or consequential loss under an order. Any transaction-specific limit or remedy is stated in the accepted quotation or agreement. Nothing excludes liability that cannot lawfully be excluded, including liability arising from fraud or deliberate misconduct.

15. Governing terms and disputes

The governing law, forum and any dispute procedure should be stated in the accepted quotation or signed agreement. The parties should first refer a dispute to authorized commercial representatives and try to resolve it in good faith. If no transaction document specifies governing law or forum, the applicable legal rules determine them.

16. Website availability, links and privacy

ZEN may update, suspend or withdraw website functions and cannot promise uninterrupted access. External links are provided for convenience and do not imply control or endorsement. Personal information is handled as described in the Privacy Policy.

17. Changes and contact

Updated website terms apply from the effective date shown here and do not rewrite an already accepted order unless the parties agree. Questions about these terms can be submitted through the Contact page.