Terms and conditions.

1. Business scope and authority

This site and our supply offers are intended for distributors, wholesalers, importers, private-label brands and other professional buyers, not consumers. By using the site or submitting an inquiry for an organization, you confirm that you are authorized to act for it and that the information you provide is accurate. Access does not create an agency, partnership, exclusivity or distribution appointment.

2. Website use

You may use the site to evaluate products and a potential supply relationship. You must not interfere with its security or operation, introduce harmful code, attempt unauthorized access, submit unlawful material, scrape it for resale, misrepresent an affiliation, or use automated traffic that creates an unreasonable load. We may restrict access reasonably needed to protect the site, users or our rights.

3. Catalogue information

Product codes, descriptions, images, dimensions and finishes are indicative until confirmed in an accepted order and specification. Images may show a representative pattern, scale, finish or packaging. Availability, tolerances, intended use, regulatory status and market suitability require written confirmation. We may correct an obvious catalogue, typographical, technical or pricing error before acceptance.

4. Quotations, orders and priority

An inquiry, sample request or buyer purchase order is not binding on ZEN. A supply contract forms only when we issue written acceptance or begin performance with written confirmation. A quotation applies only during its validity period and for the stated currency, quantities, MOQ, payment, delivery and scope. In a conflict, a signed agreement controls, then our order acknowledgement, the accepted quotation, the agreed specification, and these terms. Buyer terms do not apply unless expressly accepted by an authorized ZEN representative in writing.

5. Prices and payment

Prices exclude taxes, duties, bank charges, freight and insurance unless expressly included. Payment must be made in the agreed currency, method and time, without set-off except where law forbids that rule. We may suspend procurement, production or dispatch while payment, credit assurance, artwork, approval or other buyer input is overdue. The buyer must reimburse reasonable recovery costs permitted by law.

6. Specifications, samples and changes

The buyer must identify all critical materials, dimensions, tolerances, finishes, performance criteria, markings, packaging, sterilization and destination-market requirements before approval. Samples confirm only the characteristics they display. Unless expressly agreed, reasonable manufacturing tolerances and normal batch variation apply. Changes or cancellations require our written acceptance and may result in revised price, MOQ, timing and payment for completed work, committed materials and reasonable cancellation costs.

7. OEM content and intellectual property

The buyer warrants that it owns or may lawfully authorize all names, marks, artwork, drawings, claims and instructions it supplies. It grants ZEN a limited right to use them to quote, sample and fulfil the order. The buyer will indemnify ZEN against third-party claims, losses and reasonable costs caused by unlawful or infringing buyer-supplied content, except to the extent caused by ZEN. ZEN retains its pre-existing tools, know-how, methods, catalogue material and intellectual property.

8. Production and lead times

Lead times are estimates calculated from the milestones in the order, which may include cleared funds, final specifications, artwork and sample approval. They may change if scope, quantities or dependencies change. Partial or early delivery may be made where commercially reasonable unless excluded in writing.

9. Delivery, title and risk

The accepted order identifies the delivery method, named place and Incoterm, which allocates delivery obligations, cost and risk. Title passes as stated in that order and, where permitted, only after full payment. The buyer is responsible for destination import permissions, registrations, duties, taxes and clearance unless expressly assigned to ZEN. See our Shipping & Delivery policy.

10. Inspection, claims and warranty

The buyer must inspect goods promptly and report shortage, transit damage or apparent nonconformity within the agreed period with batch, quantity, photographs and other reasonable evidence. Latent defects must be reported promptly after discovery. Returns require written authorization. Subject to mandatory law, repair, replacement, credit or refund for the affected goods is the exclusive remedy, as determined reasonably under the accepted order and our Returns & Warranty policy.

11. Product, regulatory and market responsibility

Unless an accepted order expressly assigns a duty to ZEN, the buyer is responsible for confirming fitness for its intended use and all market requirements, including classification, registration, importer duties, labelling, instructions, sterilization, professional-use restrictions, traceability, advertising claims and post-market obligations. Website content is product information, not clinical, veterinary or regulatory advice. The buyer must promptly cooperate on safety notices, traceability, corrective actions or recalls relating to supplied goods.

12. Trade compliance and ethical conduct

Each party must comply with applicable export controls, sanctions, customs, anti-bribery and anti-money-laundering laws. The buyer must not resell or transfer goods to a prohibited person, destination or end use. We may pause or cancel performance where a reasonable compliance check cannot be completed, without liability for delay caused by the check.

13. Confidentiality

Public forms are not a confidential channel. Confidential duties arise only under a signed nondisclosure agreement, accepted order or other written undertaking. Arrange those protections before disclosing trade secrets or commercially sensitive files.

14. Events beyond reasonable control

Neither party is liable for delay or failure caused by an event beyond its reasonable control, including natural disaster, epidemic, conflict, government action, sanctions change, transport or utility disruption, cyber incident or unavoidable supplier failure. The affected party must give reasonable notice and mitigate the effect. Payment already due is not excused. If the event continues materially, either party may end the affected unperformed portion on reasonable written notice.

15. Liability

To the fullest extent permitted by law, neither party is liable for lost profit, revenue, opportunity, goodwill or data, or for indirect, special, incidental, punitive or consequential loss. ZEN's aggregate liability arising from an order will not exceed the amount paid or payable for the affected goods. These limits do not apply to fraud, wilful misconduct, death or personal injury caused by negligence where liability cannot be limited, or any other liability that law forbids the parties to exclude.

16. Governing law and disputes

The governing law, forum and dispute process in an accepted quotation or signed agreement control. If none is stated, the laws of Pakistan govern, without regard to conflict-of-law rules, and the competent courts in Punjab, Pakistan have exclusive jurisdiction. The parties must first refer a dispute to authorized commercial representatives and attempt a good-faith resolution. Either party may seek urgent injunctive relief to protect confidential information or intellectual property.

17. General provisions

Neither party waives a right by delaying enforcement. If a provision is unenforceable, it will be limited to the minimum necessary and the remainder continues. The buyer may not assign an order without our written consent; ZEN may assign to an affiliate or successor that can perform it. Notices may be sent to the business contacts stated in the order. The controlling documents are the entire agreement for their subject and may be amended only in writing by authorized representatives. No third party receives enforcement rights unless expressly stated.

18. Website availability, privacy and changes

We may update or suspend website functions and do not guarantee uninterrupted access. External links do not imply control or endorsement. Personal information is handled under our Privacy Policy and Cookie Policy. Updated website terms apply from the effective date and do not rewrite an accepted order. Questions may be sent through the Contact page.