Question 1

What does ZEN Instruments supply?

Accepted Answer

ZEN supplies dental instruments, veterinary instruments and professional hand tools for B2B buyers. The online catalogue is the public product reference; availability and the final specification are confirmed with each quotation.

Question 2

Can I include products from different divisions in one inquiry?

Accepted Answer

Yes. Add products from any division to the same inquiry list. The request will include each ZEN article number and quantity so the range can be reviewed together.

Question 3

Are website images the final product specification?

Accepted Answer

No. Images help identify the product pattern, but they are reference images. Material, dimensions, finish, working-end geometry, markings and packing should be confirmed in the quotation, drawing or approved sample.

Question 4

Can you work from our drawing, sample or existing reference?

Accepted Answer

Send the available reference with the intended use, critical dimensions and expected quantity. ZEN will review feasibility and identify the details that need agreement before sampling or production.

Question 5

What materials and finishes are available?

Accepted Answer

They depend on the product and performance requirement. State the grade, finish or market requirement you need. ZEN will confirm the applicable specification and available supporting information for the selected articles.

Question 6

How do I request samples?

Accepted Answer

Select the relevant product codes and use the Request Samples form. Include the features you plan to evaluate. Sample availability, charges, freight and timing are confirmed before dispatch.

Question 7

What is the minimum order quantity?

Accepted Answer

MOQ varies by product, production route, customization and packaging. Mixed-product requirements can be reviewed as one project, but the quotation will identify any article-level minimums.

Question 8

How long does production take?

Accepted Answer

Lead time depends on the product mix, quantities, approved specifications, branding, packaging and current production plan. A working schedule is provided with the quotation or order acknowledgement and begins from the stated commercial and approval milestones.

Question 9

Do you offer OEM and private-label supply?

Accepted Answer

Yes, subject to feasibility. Product marking, article identification, labels and packaging can be reviewed for the selected range. ZEN requires approved artwork and confirmation that the buyer is authorized to use any supplied brand assets.

Question 10

Can products or packaging be customized?

Accepted Answer

Share the requested change before quotation. ZEN will review tooling, tolerances, validation, MOQ, cost and lead-time effects. No change is part of the order until it appears in the agreed specification or order acknowledgement.

Question 11

How is quality agreed for an order?

Accepted Answer

Quality begins with a clear article specification. Critical dimensions, working features, finish, marking, packing and any required records should be agreed before production. Where applicable, an approved sample provides a practical reference alongside the written specification.

Question 12

Can you provide certificates or product documents?

Accepted Answer

Ask for the documents required for the exact product and destination market. ZEN will confirm what is current and applicable before the order is placed. Website copy should not be treated as a certificate or regulatory declaration.

Question 13

Does ZEN ship internationally?

Accepted Answer

ZEN supports international B2B shipments. The carrier, route, Incoterm, freight charge, export documents and consignee requirements are agreed for each order. Import permits, duties and local clearance responsibilities follow the agreed Incoterm and applicable law.

Question 14

Are delivery dates guaranteed?

Accepted Answer

Production and transit dates are estimates until confirmed in writing. Carrier movement, customs, inspections and events outside reasonable control can affect delivery. ZEN will communicate the agreed dispatch basis and available tracking details.

Question 15

What should I do if a shipment arrives damaged or incomplete?

Accepted Answer

Check the shipment promptly, note visible damage with the carrier, retain the packaging and contact ZEN with the order number, affected article codes, quantities, photos and supporting documents. The applicable claim process and notice period are set by the order terms.

Question 16

Can I return custom or private-label products?

Accepted Answer

Custom, marked, private-label and made-to-order goods are generally not returnable for convenience. This does not prevent review of goods that are defective or do not match the agreed specification. Contact ZEN before sending any product back.

Question 17

What does the product warranty cover?

Accepted Answer

The applicable warranty covers confirmed defects in material or workmanship under the agreed order terms. It does not cover normal wear, misuse, alteration, unsuitable storage, corrosion caused by improper care, or cleaning and sterilization outside the applicable instructions.

Question 18

How do I start a quote or support request?

Accepted Answer

Use the Request a Quote or Contact page and include your company, market, product codes, quantities, destination and required timing. For an existing order, include the quotation, invoice or order reference so the request can be matched quickly.

Questions before you source. Clear answers before you order.

Products and specifications

Samples, orders and private label

Quality, shipping and after-sales support

Products and specifications

01What does ZEN Instruments supply?

02Can I include products from different divisions in one inquiry?

03Are website images the final product specification?

04Can you work from our drawing, sample or existing reference?

05What materials and finishes are available?

Samples, orders and private label

01How do I request samples?

02What is the minimum order quantity?

03How long does production take?

04Do you offer OEM and private-label supply?

05Can products or packaging be customized?

Quality, shipping and after-sales support

01How is quality agreed for an order?

02Can you provide certificates or product documents?

03Does ZEN ship internationally?

04Are delivery dates guaranteed?

05What should I do if a shipment arrives damaged or incomplete?

06Can I return custom or private-label products?

07What does the product warranty cover?

08How do I start a quote or support request?